Frequently Asked Questions

Below are answers to common questions about our outdoor WiFi extenders and cell signal boosters. For anything else, visit Contact Us or review our Shipping Policy and Returns & Refund Policy.

What products do you sell?

We offer outdoor WiFi extenders, long-range access points, high-gain antennas, and 4G LTE / 5G cell signal boosters, along with mounts and accessories. Each product page lists coverage range, wireless standards, weatherproof ratings, and what is in the box.

How much does shipping cost and how long does it take?

Shipping is free on all US orders. Handling takes 1–2 business days and transit takes 3–5 business days, for an estimated delivery of 4–7 business days. Full details are on our Shipping Policy page.

What is your return policy?

You can return eligible items within 30 days of delivery, by mail, using a free prepaid label, with no restocking fee. Approved refunds are issued within 10 days. See our Returns & Refund Policy for the full process.

Do your products have a warranty?

Yes. Our devices include a 2-year limited warranty and a 30-day money-back guarantee. See the Warranty Policy for coverage details.

What payment methods do you accept?

We accept secure payments as described on our Payment Policy page. All transactions are processed through PCI-compliant providers.

How do I track my order?

Tracking is emailed within 24 hours of dispatch. You can follow your order on the Track Your Order page.

For more information, please review our related policies:

Contact Information

If you have any questions, our team is here to help. You can also reach us through the Contact Us page.

Email: contact@tiladeco.shop
Phone: (313) 985-0154
Address: 11911 Gunston St, Detroit, MI 48205, USA