Warranty Policy
Every device sold by Tiladeco is backed by a 2-year limited warranty and a 30-day money-back guarantee. This policy explains what the warranty covers and how to make a claim. It works alongside our Returns & Refund Policy.
What the Warranty Covers
The 2-year limited warranty covers defects in materials and workmanship under normal use. If a covered defect occurs, we will repair or replace the device, or provide a refund where a replacement is not available.
30-Day Money-Back Guarantee
If you are not satisfied within 30 days of delivery, you may return the device for a refund under our Returns & Refund Policy — by mail, with a free return label and no restocking fee.
What Is Not Covered
Damage from misuse, accidents, or improper installation
Normal wear, or damage from unauthorized modification or repair
Loss or theft, and consumable or cosmetic wear that does not affect function
How to Make a Warranty Claim
Contact us at contact@tiladeco.shop with your order number and a description of the issue (photos or video help). We will verify the claim and arrange a repair, replacement, or refund as appropriate.
Related Policies
For more information, please review our related policies:
Contact Information
To start a warranty claim or ask a question, please contact us or visit our Contact Us page:
Email: contact@tiladeco.shop
Phone: (313) 985-0154
Address: 11911 Gunston St, Detroit, MI 48205, USA